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Amsphere offers the following services for Service & Operational Readiness:

We help IT functions document the services they have to offer, and ensure appropriate SLA’s are defined so they can ensure they are delivering to stakeholder requirements and meeting expectations. We ensure that Service Catalogues are beneficial to IT and customers, providing online access and opportunities for self-service and that they are easy to use and maintain.

Our ITIL certified consultants and managers can help assess your service management requirements and provide options and recommendations for a variety of Tier 1, Tier 2 and Open Source ITSM tools, including Configuration Management Databases. We can provide training, coaching and best practice in extracting the most value out of your existing ITSM tool, or in ensuring the successful implementation of a new product.

By focusing on service introduction throughout the development and project lifecycle, we ensure non-functional requirements are defined; operational support services are designed; SLA’s are identified and implemented; processes are documented and training is completed – all confirming that an IT service is ready to be implemented successfully.